Delivery

Orders will be delivered by courier service in Klang Valley, Malaysia. You will be required to sign on the package to receive the item, therefore please provide the shipping/delivery address that someone is available & standby to receive the package during operation hour.

Our standard delivery charge is RM 5 per order within Klang Valley. The delivery lead time may be differ from 3 to 5 working days, depending on the destination. Please refer to our Delivery Coverage & Schedule for shipping areas which will be shown upon checkout.

Free Delivery under Promo Period :

Free delivery is automatically applied at checkout when your order is over the specified threshold. No promo code needed.
The threshold for free delivery is calculated after any promotions and discounts are applied.
Free delivery is a limited promotion and within Klang Valley only.

Q. Which area do you deliver ?

A. Currently we cover most parts of Klang Valley: Subang Jaya, Petaling Jaya, Shah Alam, Klang, Cheras, Kajang areas (more to come very soon!). To find out if your area is covered, please refer to our Delivery Coverage & Schedule or at the delivery area selection when entering your shipping address in the system.

Area	Delivery Lead Time
Subang Jaya/Puchong/PJ	3 - 4 days
Shah Alam/Klang	3 - 4 days
Cheras/Kajang	3 - 5 days
Seri Kembangan/Bukit Jalil	3 - 5 days

Q. When will you deliver my order ?

A. Orders received by us after 4pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day i.e. Monday with the exception of public holiday. Delivery usually takes about 3 to 5 days depends on your delivery area.

Please contact our customer service team via Facebook www.facebook.com/PearlEggOnline, call us at +6012-676 0695 or email us at info@pearlegg.com.my if there is any question on delivery.

Q. How much is the delivery cost ?

A. Our standard delivery charge is RM 5 per order. Free Delivery only applicable to special promotion or discount if there is any. Please be advised that delivery fees are non-refundable if there is any returned goods or rejected orders.

Q. What are your delivery options ?

A. Currently we are using 3rd party courier service company to cover most parts of Klang Valley: Subang Jaya, Puchong, Petaling Jaya, Shah Alam, Klang, Cheras, Kajang, Seri Kembangan, Bukit Jalil areas (more to come very soon!). To find out if your area is covered, please refer to our Delivery Coverage & Schedule or at the delivery area selection when entering your shipping address in the system. Delivery charge is RM 5 per trip.

Q. What if my delivery doesn’t arrive when expected ?

A. Your goods will be delivered by a third-party courier service company. If you do not receive your goods when expected, please contact us between 10am and 6pm Monday to Friday at call us at +6012-676 0695 or email us at info@pearlegg.com.my and we will track your order immediately.

Q. What if I’m out from home when my delivery arrives ?

A. Our 3rd party courier service company will call you to arrange the delivery schedule. If you are still out from home after our delivery arrangement, our rider or driver will return the goods to the fulfilment base unless we have your personal instruction to leave the package at your door entrance or guard house. Please be advised that we do not accept return goods after delivered which means you will need to take the risk of without checking the goods condition. In order to avoid such unpleasant experience, we strongly advise our customers to receive personally, check and verify product(s) upon delivery.

Please note that there will be an additional delivery charge of RM5 imposed for any reschedule delivery after the unsuccessful first delivery. Thus, please ensure your presence or arrange someone to receive the goods & checking the package condition after confirmed the delivery date.

Q. Can I collect my order ?

A. Currently we do not support self-collection. All orders will be delivered by our riders or drivers to your delivery address.

Q. Do you accept Cash On Delivery (COD)? If not, what are your payment options ?

A. We do not accept COD at the moment. Kindly pay your order via payment channels via iPay88
* Note: Your purchased products will not be delivered until we have confirmed receive your full payment.

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